Pivotal Health PRIVACY POLICY

Last Updated: May 12, 2026

Pivotal Health (“Pivotal Health,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our website (the “Site”), and your rights related to that information.

This Privacy Policy applies only to information collected through the Site and does not govern information collected through separate agreements, healthcare services, or offline interactions, except as expressly stated.

1. SCOPE AND APPLICABILITY

This Privacy Policy applies to:

  • Visitors to the Site
  • Individuals who communicate with us through the Site
  • Users of online forms, portals, or tools hosted on the Site

This Privacy Policy does not apply to:

  • Protected Health Information (“PHI”) governed by HIPAA
  • Information collected through separate contractual relationships

 

2. INFORMATION WE COLLECT

2.1 Information You Provide

We may collect personal information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Company or organization information
  • Any other information submitted through forms, emails, or communications

2.2 Automatically Collected Information

We automatically collect certain technical and usage data:

  • IP address
  • Device identifiers
  • Browser type and version
  • Operating system
  • Pages viewed and navigation paths
  • Date/time stamps
  • Referring URLs

2.3 Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to:

  • Enable core site functionality
  • Remember user preferences
  • Analyze performance and usage
  • Support marketing and advertising efforts

You can control cookies through your browser settings.

 

3. HOW WE USE INFORMATION

We may use personal information to:

  • Operate, maintain, and improve the Site
  • Respond to inquiries and communications
  • Provide requested information, products, or services
  • Send administrative and service-related communications
  • Provide marketing communications, subject to applicable law
  • Analyze usage trends and optimize performance
  • Detect, prevent, and address fraud or security issues
  • Comply with legal and regulatory obligations

 

4. GOOGLE ANALYTICS, ADVERTISING, AND TRACKING

We may use third-party services, including Google Analytics and Google Ads, to analyze Site usage and support marketing activities.

These services may collect:

  • Device and browser information
  • IP address
  • Usage data and interactions with the Site
  • Advertising identifiers

Google and similar providers may use cookies and tracking technologies to:

  • Analyze traffic and user behavior
  • Deliver targeted advertisements
  • Measure campaign effectiveness

Learn more about how Google uses information here:
https://policies.google.com/technologies/partner-sites

You may opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

 

5. HOW WE DISCLOSE INFORMATION

We may disclose personal information:

5.1 Service Providers

To vendors and service providers performing services on our behalf (e.g., hosting, analytics, marketing, IT support).

5.2 Business Transfers

In connection with mergers, acquisitions, financings, or sale of assets.

5.3 Legal and Compliance

To:

  • Comply with legal obligations
  • Respond to subpoenas or regulatory requests
  • Enforce our agreements
  • Protect rights, safety, or property

5.4 Affiliates

To affiliated entities under common ownership or control for operational purposes.

5.5 With Consent

When you direct or authorize us to share your information.

 

6. SALE OR SHARING OF INFORMATION

We do not sell personal information for monetary compensation.

However, we may share information with advertising and analytics partners, which may be considered a “sale” or “sharing” under certain laws (e.g., California CPRA).

You may opt out of such sharing by contacting us or using available opt-out mechanisms.

 

7. DATA RETENTION

We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this Policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Retention periods are determined based on:

  • Nature of the data
  • Legal requirements
  • Business needs

 

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

Despite these safeguards, no system is completely secure. We cannot guarantee absolute security.

 

9. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have rights including:

  • Right to Know/Access: Information about data collected and used
  • Right to Delete: Request deletion of personal information
  • Right to Correct: Correct inaccurate information
  • Right to Opt-Out: Opt out of sale/sharing of personal information
  • Right to Limit Use of Sensitive Information (if applicable)
  • Right to Data Portability
  • Right to Non-Discrimination

To exercise your rights, contact:
[email protected]

We may verify your identity before fulfilling requests.

 

10. CALIFORNIA PRIVACY NOTICE (CPRA)

For the preceding 12 months, we may have collected the following categories:

  • Identifiers (e.g., name, email, IP address)
  • Internet or network activity information
  • Commercial information (if applicable)

We collect this information from:

  • You directly
  • Automatically via the Site
  • Third-party service providers

We use and disclose this information as described in this Policy.

California residents may designate an authorized agent to make requests on their behalf.

 

11. OTHER STATE PRIVACY RIGHTS

Residents of certain states (e.g., Virginia, Colorado, Connecticut, Utah, Texas) may have similar rights regarding access, deletion, and opt-out.

Requests can be submitted using the contact information below.

 

12. CHILDREN’S PRIVACY

The Site is not directed to children under 13. We do not knowingly collect personal information from children.

 

13. HEALTHCARE AND HIPAA DISCLAIMER

The Site is not intended for submission of Protected Health Information (PHI) unless explicitly designated.

This Privacy Policy does not replace or modify any applicable Notice of Privacy Practices related to healthcare services provided by Pivotal Health or its affiliates.

If you are a patient or healthcare client, your information may be governed by separate agreements and applicable healthcare laws.

 

14. THIRD-PARTY LINKS AND SERVICES

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those third parties.

 

15. DO NOT TRACK SIGNALS

Our Site does not currently respond to “Do Not Track” signals.

 

16. INTERNATIONAL USERS

The Site is intended for users located in the United States. If you access the Site from outside the U.S., you consent to the transfer and processing of your information in the United States.

 

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date.

Continued use of the Site constitutes acceptance of the updated Policy.

 

18. CONTACT INFORMATION

If you have questions or wish to exercise your rights, contact:

Pivotal Health
Email: [email protected]
Phone: 864-272-1845
Address: 536 Old Howell Road, Greenville SC 29615

 

Pivotal Health TERMS OF USE

Last Updated: May 12, 2026

Welcome to the website operated by Pivotal Health (“we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website (the “Site”).

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site.

1. ELIGIBILITY

You must be at least eighteen (18) years old and have the legal capacity to enter into these Terms. If you are using the Site on behalf of an organization, you represent that you have authority to bind that organization.

2. RELATIONSHIP TO PRIVACY POLICY

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

The Privacy Policy explains how Pivotal Health collects, uses, and discloses information. By using the Site, you acknowledge that you have reviewed and understand the Privacy Policy.

If there is any conflict between these Terms and the Privacy Policy regarding personal information, the Privacy Policy will control.

3. PERMITTED USE

You may use the Site solely for lawful, informational, and business purposes.

You agree not to:

  • Use the Site in violation of any law or regulation
  • Interfere with or disrupt the Site or servers
  • Attempt to gain unauthorized access to systems or data
  • Use automated tools (e.g., bots, scrapers) without permission
  • Copy, distribute, or exploit Site content without authorization

4. HEALTHCARE AND SENSITIVE INFORMATION

The Site is not intended for the submission of Protected Health Information (“PHI”) or other sensitive medical data unless explicitly stated.

You agree not to submit PHI through the Site unless expressly authorized by Pivotal Health.

5. USER SUBMISSIONS

5.1 Submissions

If you submit or upload any information, content, or materials (“Submissions”) through the Site:

  • You retain ownership of your Submissions
  • You grant Pivotal Health a worldwide, non-exclusive, royalty-free license to use, reproduce, and process such Submissions as necessary to operate the Site and provide services

5.2 No Confidentiality

Except as described in the Privacy Policy or required by law, Submissions may not be treated as confidential.

5.3 Your Responsibilities

You represent that:

  • You have the right to submit the content
  • The content does not violate any law or third-party rights
  • The information is accurate and not misleading

6. FEEDBACK

If you provide suggestions, ideas, or feedback (“Feedback”), Pivotal Health may use it without restriction or compensation to you.

7. INTELLECTUAL PROPERTY

All content on the Site—including text, graphics, logos, and software—is owned by or licensed to Pivotal Health and protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Site for its intended purposes.

8. THIRD-PARTY LINKS

The Site may include links to third-party websites. Pivotal Health is not responsible for the content or practices of those sites.

9. DISCLAIMERS

THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.

To the fullest extent permitted by law, Pivotal Health disclaims all warranties, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or reliability

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Pivotal Health will not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Site.

To the extent permitted by law, these limitations apply to:

  • Use or inability to use the Site
  • Errors or omissions in content
  • Data loss or unauthorized access

These limitations also apply to Pivotal Health’s handling of personal information as described in the Privacy Policy.

11. INDEMNIFICATION

You agree to indemnify and hold harmless Pivotal Health and its affiliates, officers, directors, employees, and agents from any claims arising out of:

  • Your use of the Site
  • Your violation of these Terms
  • Your violation of any law or third-party rights

12. COMMUNICATIONS

By providing your contact information, you consent to receive communications from Pivotal Health, including those described in the Privacy Policy.

You may opt out of certain communications as described in the Privacy Policy.

13. AFFILIATES

References to “Pivotal Health” may include affiliated entities under common ownership or control involved in operating the Site or providing related services.

14. TERMINATION

Pivotal Health may suspend or terminate your access to the Site at any time, with or without notice, for any reason.

15. DISPUTE RESOLUTION AND ARBITRATION

15.1 Binding Arbitration

Any dispute arising out of or relating to these Terms or the Site shall be resolved by binding arbitration administered by JAMS.

15.2 Waiver of Jury Trial and Class Actions

You waive:

  • The right to a jury trial
  • The right to participate in a class action

15.3 Venue

Arbitration will take place in South Carolina unless otherwise required by law.

16. GOVERNING LAW

These Terms are governed by the laws of the State of South Carolina, without regard to conflict of law principles.

17. CHANGES TO THESE TERMS

We may update these Terms from time to time. Updated Terms will be posted with a revised “Last Updated” date.

Your continued use of the Site constitutes acceptance of the updated Terms.

18. GENERAL PROVISIONS

  • These Terms constitute the entire agreement regarding the Site
  • If any provision is invalid, the remainder will remain in effect
  • You may not assign your rights; Pivotal Health may assign freely
  • No waiver is effective unless in writing

19. CONTACT INFORMATION

If you have questions about these Terms, contact:

Pivotal Health
Email: [email protected]
Phone: 864-272-1845
Address:  536 Old Howell Road, Greenville SC 29615